Booking and Cancellation Policy
Booking Policy
It is the policy of Lanzasurf that in order to retain a reservation a deposit of 44% of the total must be made within the 48 hour period following the confirmation of availability and price.
If the customer fails to make this deposit within this time, Lanzasurf will not hold the reservation and consider it cancelled.
For booking accommodation with Lanzasurf we ask you to book a minimum of surf activities.
Cancellation Policy
It is the policy of Lanzasurf that in order to retain a reservation a minimum deposit of 44% of the total must be made within the 48 hour period following the confirmation of availability and price.
If the customer fails to make this deposit within this time, Lanzasurf will not hold the reservation and consider it cancelled.
Cancellations made 60 days or more before arrival: 100% refund minus bank or PayPal commissions.
Cancellations made 30 – 60 days prior to arrival: 75% refund minus bank or PayPal commissions.
Cancellations made 21 – 30 days prior to arrival: 50% refund minus bank or PayPal commissions.
Cancellations made 10 – 21 days prior to arrival: 25% refund minus bank or PayPal commissions.
For cancellations made up to 10 days prior to arrival there will be no deposit refund.
The possibility of a voucher valid for 1,5 year from the original start date is subject to management discretion and may only be redeemed subject to prior reservation and availability.
In order to issue a voucher you have to present a medical health certificate. A voucher is strictly personal.
Changing the dates of activities
Swap of Activities
If you wish to swap the activity with another one (except massages) this is possible when asked at least 24 hours in advance from the day of the booked activity and when there is availability of course. If possible, you will be able to use the credit to:
– Book an alternative activity
– Merchandising
If a client decides not to attend an activity there will be no refund.
Cancellation of activities
If a client decides not to attend an activity there will be no refund.
If a client is not able to attend an activity due to illness a voucher to the value of the activity missed will be issued and valid for a 1,5 year period from the issue date. Vouchers may only be redeemed subject to prior reservation and availability and are strictly personal. In order to issue a voucher a client will have to present a medical health certificate.
Cancellation of Activities (due to adverse weather)
In case of adverse weather conditions or government-issued alerts that prevent surf lessons from taking place as planned, no refund will be issued, as these circumstances are beyond our control. In such exceptional cases, Lanzasurf will provide alternative activities, such as theory classes, surf skate sessions, technique analysis, video review, or functional training, so that participants can continue to make the most of their experience and learning during their stay.
